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Sound format for Mac and Windows

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I develop applications for Mac and Windows with Xojo. I add sounds in my project in order to play them. I choose (it’s in French, I don’t know the english words):

WAV
Codec: PCM
Taux = Rate? : 44100 Hz|
Profondeur = Deep? :16 bit

It works very well and I never received any problem reported from my users.
Except yesterday, someone wrote me:

Sync2Folders can't stream the audio beeps @96 kHz to firewire audio ( Motu interface @ 96 kHz )
and takes forever...
If I switch audio out on the Mac ( system audio orefs ) from firewire Motu
to Mac headphone out ( also @ 96 kHz )
Sync2Folders works as should...
Must be a problem streaming in 96 kHz to firewire ?

I don’t know what is a Motu interface neither than fireware.

Which sounds format do you use in your applications Mac and Windows?
I openned the Xojo contents folder to see which one it use but I didn’t find any sound.

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